Terms of service
OVERVIEW
Welcome to Baltic Amber House. The terms “we”, “us” and “our” refer to Baltic Amber House.
Baltic Amber House operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”).
Baltic Amber House is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use our Services.
Please read these Terms of Service carefully. By visiting, interacting with, or using our website or purchasing from Baltic Amber House, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these Terms, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence.
When using our Services or purchasing products, you may be asked to provide information including your email address, billing information, payment information and shipping address.
You agree that all information you provide is accurate, current and complete.
You are responsible for maintaining the security of your account credentials and for activity conducted through your account.
SECTION 2 – OUR PRODUCTS
We make every reasonable effort to accurately represent our products through photographs, descriptions, dimensions, weights and other information.
However, colors and appearance may vary depending on your device, screen settings and lighting conditions.
Natural Baltic amber is an organic material. Variations in color, transparency, inclusions, texture, shape and other natural characteristics are normal and contribute to the unique character of each piece.
Unless otherwise stated, customers will receive the item represented in the relevant product listing.
We reserve the right to modify product descriptions, prices or availability and to discontinue products at any time.
SECTION 3 – ORDERS
When you place an order through BalticAmberHouse.com, you are making an offer to purchase the selected product.
All purchases are processed securely and directly through BalticAmberHouse.com.
Baltic Amber House reserves the right to accept, decline or cancel an order where reasonably necessary, including in cases involving payment issues, suspected fraud, pricing errors or product availability.
Payment must be successfully processed before an order can be fulfilled.
Please review your order carefully before submitting it.
Purchases, cancellations, returns and refunds are subject to our Return & Refund Policy.
SECTION 4 – PRICES AND BILLING
Prices, discounts and promotions may change without prior notice.
The price charged will be the price displayed at the time your order is placed and confirmed.
Unless otherwise stated, customs duties, import taxes, VAT or other charges imposed by the destination country are not included in the product price.
You agree to provide accurate and complete payment and billing information.
You represent that you are authorized to use the payment method provided for your purchase.
SECTION 5 – SHIPPING AND DELIVERY
Baltic Amber House offers free worldwide shipping on all orders.
Orders are dispatched from Poland using trusted international carriers, including DHL Express and FedEx.
Estimated delivery times are:
- Europe: approximately 5–7 business days
- Worldwide: approximately 7–14 business days
Orders are generally prepared and dispatched within 1–3 business days unless otherwise stated on the product page.
All orders include tracking information.
Delivery times are estimates and may be affected by customs processing, carrier delays, weather, public holidays or other circumstances outside our reasonable control.
International customers are responsible for customs duties, taxes or import fees imposed by their destination country.
SECTION 6 – INTELLECTUAL PROPERTY
The content available through BalticAmberHouse.com, including our brand name, logos, text, graphics, designs and original content, is owned by Baltic Amber House or used under appropriate authorization and may be protected by applicable intellectual property laws.
Content from our website may not be reproduced, distributed, republished or commercially exploited without prior authorization, except where permitted by law.
The Baltic Amber House name and branding may not be used without our prior permission.
SECTION 7 – OPTIONAL TOOLS
We may provide access to tools or services offered by third parties.
Such tools may be provided “as is” and “as available.” Your use of third-party tools is subject to any applicable terms and policies of those providers.
We may introduce additional features, tools and resources in the future, which will also form part of the Services.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
Baltic Amber House is not responsible for the content, accuracy, policies or practices of third-party websites.
Please review the relevant policies and terms before entering into transactions with third parties.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Baltic Amber House is powered by Shopify, which enables us to provide the Services to you.
However, any sales and purchases you make in our store are made directly with Baltic Amber House.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Baltic Amber House, including any injury, damage or loss resulting from purchased products and services.
You release Shopify and its affiliates from claims, damages and liabilities arising from or related to purchases and transactions with Baltic Amber House.
SECTION 10 – PRIVACY
Personal information collected through our Services is handled in accordance with our Privacy Policy.
Because our store is powered by Shopify, certain personal information may also be processed by Shopify and other service providers as necessary to operate the website, process transactions and provide our Services.
Please refer to the Privacy Policy available on BalticAmberHouse.com for additional information.
SECTION 11 – FEEDBACK AND REVIEWS
If you submit feedback, suggestions, reviews, photographs or other content to Baltic Amber House, you confirm that you have the necessary rights to provide that content.
You agree that such content will not violate the rights of third parties or contain unlawful, abusive, misleading or malicious material.
Where permitted by law, Baltic Amber House may use customer feedback and reviews for purposes including operating, improving and promoting our Services.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping, delivery times or availability.
We reserve the right to correct errors, update information or cancel an affected order where reasonably necessary.
SECTION 13 – PROHIBITED USES
You may use our Services only for lawful purposes.
You may not use BalticAmberHouse.com to violate applicable laws, infringe intellectual property rights, transmit malicious software, engage in fraudulent activity, collect personal information unlawfully, interfere with website security or otherwise misuse our Services.
We reserve the right to restrict or terminate access where these Terms are violated.
SECTION 14 – TERMINATION
We may suspend or terminate access to the Services where reasonably necessary, including where these Terms have been violated or fraudulent or unlawful activity is suspected.
Any obligations and liabilities incurred before termination will continue to apply where appropriate.
SECTION 15 – DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, our website and Services are provided on an “as is” and “as available” basis.
We do not guarantee that access to the website will always be uninterrupted, timely, secure or error-free.
Nothing in these Terms excludes consumer rights or warranties that cannot legally be excluded under applicable law.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Baltic Amber House and its service providers will not be liable for indirect, incidental, special, punitive or consequential damages arising from the use of our Services or products.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
SECTION 17 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Baltic Amber House and its service providers from claims or liabilities arising from your unlawful use of the Services, violation of these Terms or violation of the rights of another party.
SECTION 18 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain valid and enforceable.
SECTION 19 – WAIVER AND ENTIRE AGREEMENT
Failure by Baltic Amber House to enforce any provision of these Terms does not constitute a waiver of that provision.
These Terms, together with the policies published on BalticAmberHouse.com, constitute the agreement governing your use of our Services.
SECTION 20 – ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
Baltic Amber House may assign or transfer its rights and obligations where permitted by applicable law.
SECTION 21 – GOVERNING LAW
These Terms of Service and any separate agreements through which we provide Services will be governed and interpreted in accordance with the laws applicable to Baltic Amber House, subject to any mandatory consumer protection rights available to customers in their jurisdiction.
SECTION 22 – CHANGES TO THESE TERMS
The most current version of these Terms of Service will be available on this page.
We reserve the right to update or modify these Terms by publishing changes on BalticAmberHouse.com.
Where required by applicable law, customers will be notified of material changes.
SECTION 23 – CONTACT INFORMATION
Questions regarding these Terms of Service or your purchase can be sent to:
Baltic Amber House
Email: info@balticamberhouse.com
Website: BalticAmberHouse.com