Q: Is your amber genuine?
A: Yes. Every item in our collection contains genuine Baltic amber sourced from trusted suppliers. Each piece is carefully selected and inspected by Baltic Amber House.
Q: Does my order include a Certificate of Authenticity?
A: Yes. Every order is accompanied by a Baltic Amber House Certificate of Authenticity, including a unique certificate number and relevant order details.
Q: Where can I purchase Baltic Amber House products?
A: All purchases can be made securely and directly through BalticAmberHouse.com.
Q: Do you offer free worldwide shipping?
A: Yes. We offer free worldwide shipping on all orders.
Q: Where are orders shipped from?
A: All orders are shipped from Poland using trusted international carriers, including DHL Express and FedEx.
Q: How long does shipping take?
A: Estimated delivery time is approximately 5–7 business days within Europe and 7–14 business days worldwide. Delivery times may vary depending on the destination and customs clearance.
Q: Will I receive tracking information?
A: Yes. Every order includes tracking. Your tracking information will be provided once your order has been dispatched.
Q: Can I return my order?
A: Yes. Returns are accepted within 14 days of delivery, subject to our Return & Refund Policy. Please contact us before returning an item so we can provide the appropriate instructions.
Q: Will I receive the exact item shown?
A: Yes. Unless otherwise stated, you will receive the exact handcrafted item shown in the listing photos. As natural Baltic amber is unique, variations in color, inclusions, transparency and texture are natural characteristics of the material.
Q: How can I contact you?
A: Email us anytime at info@balticamberhouse.com. We usually respond within 24 hours.