Q: Is your amber genuine?
A: Yes. Every item in our collection is made with genuine Baltic amber sourced from trusted suppliers.
Q: Why are purchases completed through Etsy?
A: We use our official Etsy shop for secure checkout, trusted payment processing, buyer protection, and order management.
Q: Do you ship internationally?
A: Yes. We proudly ship worldwide.
Q: How long does shipping take?
A: Estimated delivery times are displayed during checkout on our Etsy shop and vary depending on the destination.
Q: Can I return my order?
A: Yes. Returns are accepted according to our Return & Refund Policy. Please contact us if you need assistance.
Q: Will I receive the exact item shown?
A: Yes. Unless otherwise stated, you will receive the exact handcrafted item shown in the listing photos.
Q: How can I contact you?
A: Email us anytime at:
info@balticamberhouse.com
We usually respond within 24 hours.