Customer satisfaction is important to us.
All purchases are completed through our official Etsy shop and follow our official Etsy policies.
Order Cancellation
Orders may be cancelled within 12 hours of purchase. After this period, production, preparation, or shipping arrangements may already be in progress, and cancellation requests may no longer be possible.
Returns
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Returns are accepted within 14 days of delivery.
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Buyers are responsible for return shipping costs.
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Items must be returned in their original, unused condition.
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Refunds are issued after the returned item has been received and inspected.
Non-Returnable Items
Custom or personalized orders cannot be returned unless they arrive damaged or defective.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and include photos of both the item and the packaging.
Need Help?
If you have any questions regarding your order, please contact us at:
We usually respond within 24 hours.