Privacy policy

Last updated: September 8, 2026

Baltic Amber House operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Baltic Amber House is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase through BalticAmberHouse.com, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process:

  • Contact details, including your name, billing address, shipping address, phone number and email address.
  • Financial information, including payment information, transaction details, form of payment and payment confirmation.
  • Account information, including your username, password, preferences and settings.
  • Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange or cancel.
  • Communications with us, including information you provide when contacting customer support.
  • Device information, including information about your device, browser, network connection, IP address and other identifiers.
  • Usage information, including information regarding how and when you interact with or navigate our Services.

Personal Information Sources

We may collect personal information:

  • Directly from you when you visit or use our Services, place an order, create an account or communicate with us.
  • Automatically through our Services, including through cookies and similar technologies.
  • From service providers that help us operate our website and provide our Services.
  • From business, advertising and other third-party partners where permitted by applicable law.

How We Use Your Personal Information

We may use personal information for the following purposes:

Providing and Improving Our Services

We use personal information to process payments, fulfill orders, arrange shipping, provide tracking information, manage returns and refunds, maintain customer accounts, provide customer support and improve the shopping experience.

Marketing and Advertising

We may use personal information for marketing and promotional purposes, including displaying advertisements for our products on our website or other websites and platforms.

Where required by applicable law, marketing communications will be sent only with appropriate consent, and you may opt out at any time.

Security and Fraud Prevention

We may use personal information to authenticate accounts, provide secure payment and shopping experiences, detect or investigate fraudulent or illegal activity, and protect our customers, business and Services.

Communicating With You

We use your information to respond to inquiries, provide customer support, communicate information about your orders and maintain our business relationship with you.

Legal Reasons

We may use personal information to comply with applicable laws, respond to valid legal requests, protect our legal rights and enforce our Terms of Service and other policies.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our Services, including:

  • With Shopify, payment processors and technology providers.
  • With fulfillment and shipping providers, including international carriers used to deliver your order.
  • With analytics, advertising and marketing service providers.
  • When you direct or consent to disclosure.
  • When required to comply with applicable laws or valid legal processes.
  • In connection with a legitimate business transaction or restructuring.

Third parties that process personal information may also be subject to their own privacy policies and legal obligations.

Relationship With Shopify

Our Services are hosted by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our Services in order to operate, secure and improve the platform and provide services to Baltic Amber House.

Information submitted through our Services may be transmitted to and processed by Shopify and relevant service providers in countries other than your country of residence.

Shopify may also process certain information in connection with its enhanced services, security, analytics and advertising features.

For additional information about Shopify's processing of personal information, please refer to Shopify's Consumer Privacy Policy and privacy resources.

Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand how visitors interact with our Services, improve performance, provide analytics and support advertising activities.

Depending on your location, you may have choices regarding certain cookies and uses of your personal information through the privacy controls available on our website.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a third-party website, you should review its privacy and security policies.

Baltic Amber House is not responsible for the privacy, security, accuracy or practices of websites that we do not control.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the applicable age of majority.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us so that an appropriate request can be reviewed and processed.

Security and Retention of Your Information

We take reasonable measures designed to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide our Services, fulfill orders, maintain appropriate business records, comply with legal obligations, resolve disputes and enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

  • Right to Access / Know – You may have the right to request access to personal information we maintain about you.
  • Right to Delete – You may have the right to request deletion of certain personal information.
  • Right to Correct – You may have the right to request correction of inaccurate personal information.
  • Right to Portability – You may have the right to receive a copy of certain personal information in a portable format.
  • Marketing Preferences – You may unsubscribe from promotional emails using the unsubscribe option included in those communications.
  • Advertising and Privacy Choices – Depending on your location, you may have rights relating to targeted advertising or certain sharing of personal information.

We will not discriminate against you for exercising applicable privacy rights.

We may need to verify your identity before processing certain requests where permitted or required by law.

Complaints

If you have a complaint regarding how Baltic Amber House processes your personal information, please contact us using the information below.

Depending on your location, you may also have the right to submit a complaint to an applicable data protection authority.

International Transfers

Your personal information may be transferred, stored or processed outside the country where you live.

Where applicable law requires specific safeguards for international transfers of personal information, appropriate recognized transfer mechanisms may be used.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Services, business practices or applicable legal and regulatory requirements.

When we update this Privacy Policy, we will publish the revised version on BalticAmberHouse.com and update the “Last updated” date above.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise applicable privacy rights, please contact:

Baltic Amber House
Email: info@balticamberhouse.com
Website: BalticAmberHouse.com

All purchases made through BalticAmberHouse.com are processed securely and directly through our website.